At Venitywave, we want you to feel confident and comfortable with every purchase. If your order doesn’t fit or isn’t right for you, we’re here to help.

1. Return & Exchange Window

You can request a return or size exchange within 7 days from the date of delivery.

2. Eligible Reasons for Return/Exchange

Returns or exchanges are accepted in the following cases:

  • Size or fitting issue
  • Wrong product received
  • Damaged or defective product
  • Product received with a manufacturing defect
  • Product significantly different from the product ordered

3. Product Conditions

To be eligible for a return or exchange, the product must:

  • Be unused, unworn and unwashed
  • Have all original tags and labels attached
  • Be returned in its original packaging, wherever applicable
  • Not have any stains, marks, odour, alterations or signs of use
  • Be in a condition suitable for resale

Products that have been worn, washed, altered or damaged after delivery may not be eligible for return or exchange.

4. Size Exchange

If the size doesn’t fit, you can request one size exchange within the return window, subject to availability.

If the required size is unavailable, a refund may be provided as per the applicable refund terms.

5. Wrong or Defective Product

If you receive a wrong, damaged or defective product, please contact us within 48 hours of delivery.

For faster resolution, we may request clear photographs or a short video showing the issue and the product packaging.

If the issue is verified, we will arrange an appropriate replacement, exchange or refund, as applicable.

6. Non-Returnable Products

Returns or exchanges may not be accepted for products that:

  • Have been worn, washed or used
  • Have been altered, tailored or modified
  • Are damaged after delivery due to improper handling
  • Are returned without original tags or packaging
  • Show stains, odour, makeup marks or other signs of use

7. Refunds

Once the returned product is received and inspected, we will process the refund for eligible returns.

The refund will be made to the original payment method, wherever applicable.

The time taken for the refund to reflect in your account may depend on your bank or payment provider.

8. Return Shipping

For wrong, damaged or defective products, Venitywave will bear the applicable return shipping cost.

For size/fit-related returns, return shipping may be subject to the applicable terms displayed at the time of purchase.

9. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support with:

  • Order number
  • Product name
  • Reason for return/exchange
  • Relevant photographs/videos, if required

Our team will review your request and guide you through the next steps.

10. Important Note

All returns and exchanges are subject to product inspection and eligibility verification. Venitywave reserves the right to reject a return if the product does not meet the conditions mentioned above.

We recommend checking the size chart carefully before placing your order to find the best fit.

Customer Support

For return or exchange assistance, please contact us through the contact details provided on our website.

Venitywave — Comfortable Fits. Quality You Can Trust.